Returns and Refunds

Food Products

Being in the food sector, for reasons of hygiene and food safety, we CANNOT accept returns for products even if they have not been opened or used (Legislative Decree 206/2005, article 59). This ensures that all our customers receive fresh and safe products.

The item is replaced only if it arrives non-compliant with food purposes. We decline all responsibility for the color, shape and product chosen by the customer that may be unsuitable for the images distributed by the companies, the images may be for illustrative purposes. If you have any doubts, you can request real photos of the products.

Return Procedure for Non-Food Products

  1. Contact us : Before making a return, please contact our customer service at the email address protocollo.zeussrl2023@gmail.com or call 3332635889. We will provide you with all the necessary instructions to proceed with the return.
  2. Packaging : Please ensure that the products are carefully packaged in their original packaging and placed in an appropriate package for shipping.
  3. Shipping : Send the package to the address that will be provided to you by our customer service. The return shipping costs will be paid by the customer, unless the return is due to our error or a defective product.

Reimbursement

Once we have received and verified the returned products, we will process the refund. The refund will be made using the original payment method within 14 days of receiving the return. We will notify you via email once the refund has been processed.

Please note

  • Returns that are not authorized or do not meet the conditions described above will not be accepted.
  • For any questions or clarifications regarding our return policy, do not hesitate to contact our customer service.
  • For non-food products, in the event of replacement at the customer's request, the cost of the return will always be borne by the customer unless the product is damaged or non-compliant upon confirmation.
  • The objects present online (glass, boxes, PVC...) UNOPENED can be returned within and no later than 14 days from the shipping date. In the event that a glass product is delivered damaged, we will take care of immediately sending a replacement package or a full refund of the value of the product or another product of the same value as the damaged product. In the event that the package arrives damaged again, the right to a refund towards the customer lapses.